1. Eligibility for Returns

• You may return your item(s) within 30 days of receiving your order.

• The item(s) must be unused, in its original packaging, and in the same condition as when you received it.

• Proof of purchase (order number or receipt) is required for all returns.

 

2. How to Initiate a Return

1. Contact our customer support team at info@toolswires.com within 30 days of receiving your order.

2. Provide your order number and reason for the return.

3. We’ll provide you with a Return Authorization Number (RAN) and instructions on where to send your item(s).

Note: Returns without a RAN will not be accepted.

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3. Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped or defective product).

• We recommend using a trackable shipping method to ensure your return is received.

 

4. Refund Process

• Once we receive and inspect your returned item(s), we’ll process your refund within 5-7 business days.

• Refunds will be issued to the original payment method used during purchase.

• Shipping costs are non-refundable unless the return is due to an error on our part.

 

5. Exchanges

• If you’d like to exchange an item, please contact us at [your email] to arrange the exchange.

• Exchanges are subject to product availability.

 

6. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us immediately at [your email].

• We’ll provide a prepaid return label and send you a replacement or issue a full refund.

 

7. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Items that have been used, damaged, or altered after delivery.

• Items without original packaging or proof of purchase.

 

8. Questions?

If you have any questions about our return policy, feel free to contact us at info@toolwires.com or Chat With Us. We’re happy to assist!